Privacy Policy

Nexianstack Sdn. Bhd. ("Nexianstack", "we", "us", or "our") is committed to protecting the privacy of everyone who visits our website at nexianstack.com (the "Site") or contacts us. This Privacy Policy explains what personal data we collect, how we use and protect it, and the rights available to you under Malaysia's Personal Data Protection Act 2010 ("PDPA"). By using the Site or submitting your information to us, you consent to the practices described in this policy.

1. Personal Data We Collect

We collect personal data that you choose to provide and limited technical data generated automatically when you use the Site:

• Information you provide — when you submit a demo request or contact form, this may include your name, job title, business email address, phone number, company name, product interest, and the contents of your message.
• Technical data — when you visit the Site, our hosting and security providers may automatically log limited information such as IP address, browser type, device information, and pages viewed, for security, diagnostics, and aggregate analytics.

We do not knowingly collect sensitive personal data, and we do not require you to provide more information than is necessary to respond to your enquiry.

2. How We Use Your Personal Data

We use personal data to:

• respond to your enquiries and arrange product demonstrations;
• provide the information, materials, or services you have requested;
• communicate with you about our products, services, and your account or engagement with us;
• operate, maintain, secure, and improve the Site; and
• comply with our legal and regulatory obligations.

We will only use your personal data for the purposes for which it was collected, or for compatible purposes, unless we obtain your consent or are otherwise permitted by law.

3. Disclosure of Personal Data

We do not sell or rent your personal data. We may disclose personal data to:

• Service providers who process data on our behalf — for example, our website hosting and content-delivery provider and our email-delivery provider — under obligations of confidentiality and only as needed to provide their services;
• Professional advisers, regulators, or authorities where required to do so by law, or to establish, exercise, or defend our legal rights; and
• A successor entity in connection with a merger, acquisition, or reorganisation of our business.

4. International Transfers

Some of our service providers may store or process personal data on servers located outside Malaysia. Where personal data is transferred outside Malaysia, we take reasonable steps to ensure it is protected by appropriate safeguards and handled in a manner consistent with this policy and applicable law.

5. Data Security & Retention

We apply reasonable organisational and technical measures designed to protect personal data against unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, to maintain our business records, or to comply with applicable legal, accounting, or reporting requirements, after which it is securely deleted or anonymised.

6. Cookies & Analytics

The Site uses only essential technologies needed to operate and secure it, together with privacy-friendly, aggregated analytics that do not use advertising cookies or track you across other websites. You can control cookies through your browser settings; disabling them may affect how parts of the Site function.

7. Your Rights under the PDPA

Subject to the PDPA, you have the right to:

• request access to the personal data we hold about you;
• request correction of personal data that is inaccurate, incomplete, or out of date;
• withdraw your consent to our processing of your personal data;
• request that we limit the processing of your personal data in certain circumstances; and
• enquire about how your personal data is being processed.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding, and we will respond within the timeframes required by the PDPA. Withdrawing consent may mean we are unable to respond to your enquiry or provide certain information.

8. Third-Party Links

The Site may contain links to third-party websites or services that we do not control. This Privacy Policy does not apply to those websites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party site you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date, and will take effect when published.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: